Policies/FAQs

POLICY

NO REFUNDS. NO EXCEPTIONS. NO CANCELLATIONS. Exchange Store credit only. Items purchased from PLAIN JAINE are eligible for exchange or store credit within 7 days after delivery. 

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for exchange or store credit.

Customer are responsible for return shipping.

NO CHANGES may be made once an order has been placed.

CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused and with all original tags attached. Please see the tips below for keeping your items in returnable condition:

  • SWIMWEAR & LINGERIE: May not be returned
  • TOPS & DRESSES: Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted.

RETURNS

We will send you an email when your return package has been received to our warehouse. Please note, returns do take us 3-10 business days to process upon reaching at our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.

DAMAGED ITEMS

If you receive an item that is damaged, please contact customer service immediately.